DevExpress XAF – ISDK – Omnichannel and eCommerce retail solutions, CRM-marketing

Jun

Real Estate. Property Maps and Database

Customer

One of the leaders in the development, leasing and management of commercial, residential, retail, and hotel assets in premier urban locations

Customer processes hundreds of requests from its clients for commercial and residential property search every day. To speed up preparation of client materials (prospects and brochures) customer decided that he needs to reorganize internal business processes and to implement modern IT tools for automation of routine operations.

For example, employees needed a tool for quick property search using many different parameters. They also wanted to analyze property locations on a map with geo linking to neighbor key objects (commercial centers, hotels etc.) Result of client request processing should be an automatic creation of prospect for selected property.

ISDK, together with FinCode (US based company) developed and deployed interactive geo-database for property.

Main functions of this system:

Storage of information on property in largest US cities
Interactive search and review of property using Google.Maps
Embedded CRM system for clients, brokers and property owners
Online generation of profiles, reports and commercial proposals for property sale and rent

System is designed as a Web-solution. Some functions are also accessible from mobile phones.

System was deployed in 2013 in the first pilot region – New York City. System is used by more than 150 company employees, database includes more than 5000 clients and contacts and 30000 property objects were imported into the system prior to Go Live. Average response time for searches in database or via Goolge Maps – 1.5 seconds. Full prospect for selected object is generated within 2.5 seconds.

Mar

buyer order creation and execution system - featured

Client order processing and fulfilment

Business applications, Integration, Supportadmin

Customer

Worldwide home furnishings retailer

The introduction of a new business process unfamiliar for Russian retailer’s stores to support sales of products falling outside the main range was the background for the system development. The need to plan and automate the work of several company’s business divisions (such as a trading house, a central distribution warehouse, stores and a call-center) simultaneously within the new business process was particularly challenging.

The following works have been performed within the project:

The analysis and planning of the new business process have been performed in cooperation with the Customer. Detailed process diagrams and status transitions of the Customer’s orders being processed have been finally obtained. All results of the analysis have been presented as strict requirements for subsequent development;
The system modules have been developed and the necessary integration with related stock accounting and cash systems has been performed;
The documentation has been prepared and the Customer’s key personnel has been trained;
The system has been completely tested and the pilot and commercial operation has been launched;
The following support has been provided to the Customer:
- In system start-up and pilot operation
- For 2 years of system operation.

The following functional modules were developed:

Stock and Material Management
CRM and order execution system:
- Customer database
- Order creation and execution
- Control order process flow
- Monitor order execution status
- Notification of violation of order processing rules/durations
- Customer SMS-messaging (order details, completion status, etc.)
Integration with relating business applications:
- Cash desk
- Stocks accounting
Data Analysis and Reporting:
- Management reports: stock balance, active and completed orders, violation of order processing rules/durations, non-performing orders, etc.
- Accounting Russian-specific reports
- Graphic representation of key business indicators
Other internal service modules

The system has been successfully implemented and used in the retailer’s stores since the beginning of 2015. 48,000 orders have been created and processed in the system since its launch; more than 1,000 items are stored in the program stock module, and the customer database of the system contains around 96,000 people. Besides, the system supports work of more than 1500 employees in 10 regions of Russia.