Processing user requests with “ISDK-portal: SharePoint – Helpdesk”
In large companies, users generate hundreds of questions of different complexity on a daily basis. To track and process this amount of queries, organisations need specialized IT tools. A modern Helpdesk system should include multiple functions besides incident management, such as user PC hardware and software inventory as well as quick search capabilities to look for solutions to similar issues in the past. It should also support user feedback in order to rate resolutions provided by the Helpdesk team.

Learn more about our SharePoint experience and customer feedback: