Dynamics 365 Integration – ISDK – Omnichannel and eCommerce retail solutions, CRM-marketing

TAKE ADVANTAGE OF MICROSOFT TECHNOLOGY WITH DYNAMICS 365 AND NOPCOMMERCE STORE

Is your company actively using Microsoft Dynamics 365 product line? If so, then you can leverage its full potential combining your webstore built on nopCommerce with the power of Dynamics ERP and CRM functionality. Microsoft brings you variety of integration options using direct peer-to-peer interaction or middleware tools like Azure Queue Storage or Azure Service Bus enabling robust and reliable infrastructure

Customer data
Product catalog
Stock availability
Order tracking
Tier and specific pricing
Tax options

Integration Case - Customer orders

In most cases, data and business rules go in one direction from a CRM/ERP to a webstore (e.g. warehouse data, discounts, etc.). However, some scenarios like customer and order creation and updates might require bi-directional data exchange

TWO-WAY INTEGRATION

New customers
Updates to existing profiles
New orders
Order shipping and tracking information
Order returns

Thus, when creating an integration, all possible business cases should be taken into account. For example, customers can place an order through a website or by calling a company’s call-center. In this case both online and phone orders should be created and become visible in both systems – webstore and CRM/ERP

ONE-WAY: DYNAMICS365 -> NOPCOMMERCE

Customers quotes and wishlists
Customer roles and specific pricing
Tier pricing
Non-registered guest shoppers
Taxes – EU VAT / US sales tax / Aussie GST
B2C and B2B tax specifics
Exempt products and customers

nopCommerce Orders - integration with Dynamics365

Integration Case - Catalog and Inventories

Displaying correct stock level on a site is crucial for any webstore. Businesses with a large number of product categories and items should pay special attention to it. And for retailers having more than one selling channel it becomes essential.

ONE-WAY: DYNAMICS365 -> NOPCOMMERCE

Product items
Non-returnable goods
Special attributes and conditions
Stock availability
Warehouse – pickup and handover

nopCommerce 4.xx .NET CORE (Dynamics365 integration specifics)

When it comes to nopCommerce and Dynamics 365 integration, there are specific things to be considered. With newer nopCommerce versions (4.0 and higher) based on .NET CORE, you are limited in available integration options. Only Dynamics Web API approach will work for nopCommerce .NET CORE. The full list of Dynamics365 integration methods is listed below

Web API (works for nopCommerce 4.xx)
Software Development Kit (SDK)
XRM application