Mobile Archives | ISDK - eCommerce development, omnichannel solutions, CRM-marketing

Apr

E-Commerce Omni-Channel

eCommerce, Integration, Mobile, UI-designadmin

Customer

GLOBAL PRODUCER OF WELL-BALANCED NUTRITION, WEIGHT CONTROL AND BEAUTY GOODS

Herbalife, a worldwide-known producer of nutrition, weight control, and beauty goods, together with Filuet Group, its logistic partner, expands into Eastern and Western Europe.

Entering CIS and Baltic countries’ markets, the customer wanted to introduce a new strategy for market expansion, which proposed an intense use of modern e-Commerce tools. They wanted to create a system of sales channels that would include a single web-store for all new business regions, mobile applications for popular platforms (iOS и Android), and a network of automated self-service kiosks (touch screen terminals). All solution components were supposed to use a single data source as well as centralized content administration tools, and configuration settings pool.

The planned online operations needed to be fully integrated with the existing offline business process of orders processing and delivery.

See customer feedback

The Omnichannel solution required a combination of several external and internal corporate tools, integration with Herbalife ERP system and Filuet Group logistic applications. nopCommerce, a leading Microsoft .NET based solution, was chosen as an e-commerce platform as its plugin-extendable architecture using Dependency Injection pattern provides almost unlimited system integration capabilities.

The following tasks were completed within the project:

design and development of an online-store;
design and development of mobile applications delivering full cart and order sync with the online-store;
integration of the e-commerce channel with the existing offline architecture of order processing, pricing, warehouse stock tracking etc.;
Filuet Group shipping widget embedding;
integration with payment systems, addition of new payment methods using online banking;
integration of e-commerce with vending channels (kiosks, automated sales stores);
implementation of chat bots for customer support.

The system is fully hosted on Microsoft Azure using one of the standard cloud service plans which ensures good stress resistance. This helps the system to show adequate performance: in peak times the site auditory might go up to a few thousands.

Herbalife users got a completely integrated shopping environment. This allowed to increase the number of customers and the average sum of their orders significantly. Customers now can access their carts from all devices, order history is centralized and shows all orders, including offline. For example, an order can be put together in the mobile application while final checkout can be done later via web-store personal account or vice-versa.

The company saw increased customer loyalty, boost in sales revenue and endless opportunities of using marketing technologies – retargeting, upselling, cross-selling, CRM marketing etc.

Jun

SharePoint Tablet App

Custom development, Mobile, SharePoint, UI-designadmin

Customer

RUSSIAN TELECOMMUNICATION HOLDING COMPANY THAT OFFERS A WIDE RANGE OF SERVICES INCLUDING BROADBAND AND MOBILE INTERNET ACCESS, TELEPHONY AND DIGITAL TV

Client management was looking for a long time possibility of a high-level integration center for project and process tasks accompanied with the easy to use KPI dashboards. Besides that, top management wanted not only integration on its own but also easy to use aggregated information visualization tools and quick functions (task assignment, commenting, and attachments).

Ultimately, this solution was supposed to be implemented within the scope of corporate Internet portal upgrade and migration to SharePoint Server 2013 (due to the fact SharePoint became an integration center itself). Customer also planned automation for some of its internal business services and that was a good point as well to develop a desirable integration center and its services.

One of these services was a module for integration of investment planning, technical projects and billing systems. Main business users of this service are company top managers. Certain challenges included the need to integrate data from independent systems in single information space. Systems were not designed for such integration either technically or logically (from business models perspective).

Another key goal (above integration) – as highlighted in the very beginning – was to get lightweight mobile client for company top management. The idea was to gather and aggregate all key information for current projects and top-level tasks. Top managers wanted to have analysis tool accessible from tablets and wide format devices.

To achieve the set goals, project included the following tasks:

Integration and aggregation of data from disparate IT systems
Creation of a single task center based on Microsoft SharePoint corporate portal
Development of a visualization and monitoring tool for key programs and project and their KPIs
Development of a mobile client for tablets and wide-format devices allowing to show key aggregated data and KPI on dashboards and do quick task assignments

Technically solution was developed using Devexpress Devextreme HTML5 application development platform (https://js.devexpress.com/). This platform is a large collection of JS/HTML components for building interactive and lightweight Web applications responsive for both common laptops and modern tablets and mobile devices.

We used the following components:

DataGrid
Charting Widgets
UI Widgets (main UI building blocks)

Data exchange and work logic of HTML5 components is standard – call (usually asynchronously) for Web services located on a company’s SharePoint portal.

Developed solution allowed integration of 3 key corporate systems that were complete disparate before. System provided top and middle management with single tool for analysis and management of project and technical tasks. In total system monitors more than 200 projects and program tasks.

Mobile client for tablets includes dashboards for aggregated project information – target KPIs and dates, actual statuses and key issues with the ability to quickly create and assign tasks. Average mobile application response time with stable Internet connection is 1 second or less.

About 20 top and middle-level company managers including its president use this system.

May

Stock market transaction knowledge database. Web and Mobile Version

Business applications, Mobileadmin

Customer

Financial and brokerage company offering investment services on US stock market

Customer employees need to have access to actual current and historical information on market condition and certain issuers, history of deals made and details of investment decisions made before.

At project start client had no unified approach to management of its knowledge and information database. Data were stored as single files, analytical reports, issuers’ profiles and deal records. Catalog was updated irregularly, it was not checked for data duplication, and it had significant size and was growing.

In such situation, searching for required information was hard. They also had no access to information from tablets and mobile devices, which is critical for making timely decisions on US stock market.

So main requirements for new service were:

Recording deal history and all related operations or external events for certain issuer (stock symbol)
Implementation as lightweight Web site (with minimum page load time) with the ability to view database from tablets and mobile devices
Quick and user friendly search for issuers and events

Project included the following works:

Creation of single storage for diverse information: files, reports, notes, comments
Implementation of search engine tuned for specifics of employees’ work and large database size: context search results can be filtered by dates, issuers etc. to get exact results
Development and optimization of screen forms for minimum ‘weight’ of UI and maximum load speed
UI adaptation for tablets and mobile devices

System was successfully deployed and is actively used by company employees. Each day system processes on average 1000 search requests and more than 300 data updates (files, comments, notes). Average request processing time is 1000 msec..