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NLCustomer
A store selling rolling bearings
LC-Wälzlager is a German company specializing in rolling bearings. They sell products of European manufacturers as well as produce customer-specific bearings themselves. The company also offers its customers professional technical support.
LC-Wälzlager already had its online shop based on nopCommerce, however, there were some issues:
- it wasn’t optimized for mobile devices
- the site theme was outdated, which made the store look unattractive
- the site was lacking good graphical content: pictures of products, catching banners
They were also missing ongoing support from the previous site developer.
The company came across our profile and decided to contact us. They liked our availability and prompt responses from our German team. We helped LC-Wälzlager to fix a crucial problem on their website even before the contract was ready and signed. Besides, we offered flexible support conditions, so they were able to choose the service package that suited them best.
To meet the customer’s goals and requirements, the following was done:
- A completely new site on nopCommerce was deployed
- A new site theme was installed and customized
- All the data (catalog and text data) was transferred from the previous site
- Additional custom functionality was also transferred and adapted for the new site
- Creation of some stylish graphical materials (banners, slides)
To test the site and show the outcome to the client before rolling the solution out to the main website, we started with the staging site and deployed all the functionality there.
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The customer also asked for further store support. During that, we helped the company to set up SSL, adjusted search options, and introduced some other useful features.
When creating an online store, we always start with a staging site, so that clients could examine how the store functions and approve when they are happy with everything. After that, we transfer the functionality developed to the official site. This minimizes bugs and helps to make all the settings and changes in a secure environment.
We also offer flexible conditions for further site support based on a ‘Team as a service’ approach. A client purchases a package of service hours. We then provide an estimate for what can be done within this package.
Along the project run or website support, we regularly inform the client about the work progress and remaining hours. This helps customers keep track of their budgets quite easily.
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